Acceptable use
The short list of things you can't run on infrastructure we operate, and what happens if someone does.
Why this exists
Client sites share infrastructure. One account sending spam or hosting malware costs every other client their email deliverability and their server's reputation, so this list is short, specific and enforced.
Don't
- Send bulk email to people who did not ask for it. Every list we send from is confirmed opt-in, with a working unsubscribe, and we will ask where a list came from.
- Host malware, phishing pages, or anything designed to take someone's credentials.
- Publish content that is illegal where you or your customers are, or that infringes someone else's copyright or trademark.
- Run anything that attacks, scans or overloads another network, or that mines cryptocurrency.
- Store payment card numbers on a server we run. Use your payment processor; that is what it is for.
- Resell hosting to third parties without agreeing it with us first.
Resource use
Plans are sized for a small business's traffic. If a site starts using enough CPU, storage or email volume to affect the server it runs on, we will tell you, show you the numbers, and move you to a bigger tier or its own server. We do not silently throttle, and we do not bill a surprise overage.
What happens if something breaks this
For anything urgent — an active phishing page, an outbound spam run, a compromised account — we suspend the service immediately and call you. For everything else, you get written notice and a reasonable window to fix it. Suspension is never deletion: your data stays available for export for ninety days either way.
Reporting something
If a site we host is doing something on this list, email [email protected] with the URL and what you saw. We answer abuse reports the same business day.
Changes
We date this page and note what changed. Material changes reach current clients by email before they take effect.
- September 10, 2026 — first published.