Terms of service
What you're agreeing to when you hire the practice: scope, payment, ownership and how either of us ends it.
Who we are
Coastal Tech Support is a sole proprietorship operating in North County San Diego, California, with media produced by Aerial Coast Media. Reach us at [email protected] or (619) 485-0064.
What we agree to do
The work is whatever the written scope says — a Get Found package, a migration, a monthly plan, or hourly work. The scope is agreed in writing before it starts. Anything outside it is quoted first and billed at $125 an hour with a half-hour minimum.
Payment
- One-time builds and migrations: half on start, half on handoff, due on receipt.
- Monthly plans: billed monthly in advance. Month to month, with no minimum term.
- Third-party costs you own directly — domains, your mailbox, a paid IDX feed, ad spend — are yours and are never marked up by us.
- Sales tax where it applies.
Ownership
You own it. Your domain stays in your registrar account. Your site, your list, your data and your media are yours; ask for an export and you will have it within five business days, in standard formats, with no exit fee. We keep no code and hold no domain as leverage. Media is delivered at full resolution and licensed to you without limit; we may show it as our own work unless you ask us not to.
What we need from you
Timely answers, the logins the work needs, and content you have the right to publish. Where the work depends on a third party — a point-of-sale vendor, your MLS, a platform that is slow to release a domain — our timelines move with theirs, and we will tell you when that happens.
Ending it
Either of us can end a monthly plan with thirty days' written notice. You get your export within five business days of asking, whether or not the notice period has run. There is no exit fee and no penalty. Fees already paid for the current month are not refunded; fees paid in advance beyond it are.
Liability
Our total liability for any claim is capped at the fees you paid us in the twelve months before it arose. We are not liable for indirect or consequential losses, including lost profit or lost business. Nothing here limits liability that cannot be limited by law.
Governing law
California law, and the courts of San Diego County.
Changes
We date this page and note what changed. Material changes reach current clients by email before they take effect.
- September 10, 2026 — first published.