Privacy
What this site collects, where it goes, and how to have it deleted. No third-party trackers, which is why there is no cookie banner.
The short version
This site runs no third-party trackers, no advertising pixels and no analytics cookies — which is why you were not asked to accept any. Two things collect data: our own analytics, and the audit form if you choose to fill it in.
Analytics
We run our own analytics, self-hosted on our own server, with a first-party script. It records the page visited, the referrer, the screen size, and the country and browser the request came from — aggregated, with no cookie and no cross-site identifier. It cannot follow you to another site, and we cannot tell who you are from it. We also count a few actions on the site: an audit submission, a booking, a button click, a phone tap. A booking is counted by our booking system telling our server that an appointment was made, and it records the service booked and nothing about you.
Fonts and embeds
The typefaces are served from this site, not from Google Fonts or any other font service, so loading a page here sends nothing to a third party. Video reels, where we use them, load only after you click.
The audit form
What you type into the audit form is what we store:
- Business name, the kind of business, and the city.
- The tools you pay for, the rough monthly spend band, any renewal dates you mention, and who has the domain login.
- Whether you have a website and a Google Business Profile, and the site address if you give it.
- Your name, email and mobile, how you'd prefer to be contacted, and anything else you write.
It is stored in our own CRM on our own server, not in a third-party form service. A copy of the summary is emailed to us, and an autoresponder is sent to you. We use it to prepare your audit sheet and to follow up the way you asked us to. We do not contact the vendors you list. We do not sell it, share it with anyone, or add you to a newsletter unless you ask for one.
Booking
Appointments run on our own booking system at book.coastaltechsupport.com. Booking a call stores your name, contact details and the time you picked, on the same server.
How long we keep it
Lead records for two years from your last contact with us, then deleted. Client records for as long as you are a client, plus seven years for the ones tax law requires us to keep. Analytics data is aggregated and retained indefinitely; it does not identify you.
Your rights
Email [email protected] and ask. We will tell you what we hold, correct it, or delete it — within five business days, at no charge, with no argument. California residents have these rights under the CCPA; we extend the same handling to everyone. We have never sold personal information and have no plans to.
Clients' own sites
This page covers coastaltechsupport.com. Sites we build and host for clients have their own privacy pages, and the data on them belongs to the client, not to us. We access it to run and back up the service, and for no other purpose.
Changes
We date this page and note what changed. Material changes reach current clients by email before they take effect.
- September 10, 2026 — first published.